The entire experience was very pleasant and professional!
Thorough, took time to answer questions and gave clear explanation of glaucoma assessment, evaluation and treatment plan.
Entire team was efficient and knowledgeable. Excellent communications.
Everyone was very kind and explained my particular problem.
Hag YAG surgery...should have done it sooner!
Generally, a very good experience. Very long morning, but it’s a busy place. I do feel staff has my best interests at heart. Thank you.
All staff were kind, efficient and clear about what they wanted me to do.
Thanks to DR. Vest for his expertise and his kind bedside manner!
Very compadent assistance.
Extremely thorough, professional and skilled.
All questions and concerns were handled very professionally to my complete satisfaction. Highly recommend Dr Richheimer and his staff. Staff at Harvard Surgery Center was also very professional, efficient and helpful.
Very efficient, professional, polite!
I had a wonderful experience with Dr Richheimer. He is fully committed to his patients and thoroughly explains the procedure prior to the surgery.
Easy to work with the staff at his office button also at the out patient center where the surgery is performed. I highly recommend this physician and staff.
Everyone is highly efficient, knowledgeable and extremely pleasant every time I visit.
I really appreciated the care and attention I received while at your facility. Christina was exceptional! However the front desk was not very welcoming and I sat in the lobby for over an hour before being sent to the back office area. Overall my appointment took 3 hours which is a lot longer than I expected. Otherwise great!
My surgery went vary smoothly, from check-in through post-op. All of the staff--front office, pre-op nurses, Dr. Richheimer, and post-op nurses--were efficient and pleasant. The nurses explained what would happen next, then asked what would help me. That lowered my stress a lot. The operation itself was very efficient. I will return for another surgery soon, and my concerns about it are much lower, having had such a good experience in the first round.
Dr. Vest is knowledgeable, caring and I feel he has my best interests at heart.
Very efficient. Explained things very clearly so that it was understood.
Ann G K.
Thorough examination, professional technicians, explained everything.
Surgeries were much quicker than I expected. No pain!! And the nursing staff was great
Staff was kind, efficient, knowledgeable. Dr. Richheimer gave me a better experience, by caring for both eyes; I won't have to return later. I appreciate his thoughtfulness.
It went much better than I expected as I am so squirrely about having my eyeball touched.
My experience was excellent, as usual. Thanks!
There was no experience. I don’t know why I am getting this.
My experience was overall positive. I felt they were knowledgeable, they explained everything before each step, and I felt comfortable. The only negative is that I waited 30 minutes before they brought me back to the procedure room.
Friendly and professional
Thorough testing. Everything was explained clearly. Time was spent to answer all my questions. The doctor was very warm and friendly. If the surgeries go well....I will give him 10 stars.
Very pleasant and thorough.
The entire staff as well as the doc were all incredibly professional and personable. it's going to make it so much easier to trust this group with my eyesight!
Everyone we met was very friendly, polite and acted in a professional manner.
Thorough and professional. Excellent experience.
Very nice and professional folks. They told me straight up what what was required to fix my vision.
Very professional, friendly and efficient.
I arrived early and they took me in early, which was a wonderful surprise. Dr. Vest and his staff explained everything very carefully and answered every question I had. I feel very confident about the care I am getting from Dr. Vest and his staff.
Dr. Vest is extremely competent and is very engaged while analyzing all aspects of a medical diagnosis. I really appreciate him.
All in all, my experience was GREAT ! As Johnny Nash once sang...."I can see clearly now ...."
World class care. I highly recommend. One down and one to go.
Dr. Richheimer and all the nurses were very professional and kind.
Pleased with the staff. They were knowledgeable and kept people informed.
Well pleased with Dr. Richheimer. Very professional with the surgery. I was amazed how quickly the procedure progressed. Felt fine when it was finished.
Everything was great except waiting for almost an hour to be seen. Thanks
Very caring and knowledgeable staff
Dr Vest kept in constant communication with me while doing my surgery. I was nervous and he was calming and reassuring.
A very professional and well organized team completed the various tests and Dr. Vest provided his assessment and recommendations.
Examinations are thorough and when concluded I felt that any advice or recommendations given were in my best interest.
I always have a consistently great experience at MHEI - Dr Vest and the whole staff are all attentive, easy to discuss issues with, and I feel I get a solid level of care.
Dr. Vest and the entire staff at Mile high Eye Institute are the very best in every way. In addition to the finest medical care and total professionalism, everyone listens to your concerns and questions, takes all the time you need to explain things so you can easily understand, and are always willing to go the extra mile for whatever you need. With Dr. vest you are in the best of hands.
Very professional office, friendly and helpful stall. Great doctor.
Friendly staff and doctor.
my first visit to the office. I was impressed with the facilities, equipment and the attention I received. Staff was so good to me. And Dr. Richheimer was fantastic as well.
Very educational and all were ready to answer my questions.
I’ve been a patient for about 3 years. Every experience has been top notch. Everything was was clearly explained and the amount of equipment, knowledgeable staff, and etiquette made me feel well taken care of.
Fantastic! Couldn't have had a better experience! I had some nerves but looking back, they were completely unwarranted. Dr. Richheimer handled everything efficiently and with care! 10/10!
Dr. Vest is the best! I am very thankful to have him for my glaucoma doctor. I know I can trust him to do everything possible to preserve my vision. The staff was kind and helpful as well, everything happened on time, questions were answered. This is an outstanding eye care office. Jean S.
Short wait in the waiting room then back for the tests for Dr. Vest. The tech knew what to do and quickly did the tests that Dr. Vest required.
Dr. Vest is the best, most cordial doctor for glaucoma in the city. He is so well trained and so capable that I am privileged to be his patient.
Dr. Richheimer and his staff were amazing for my recent ICL surgery. I was able to get everything scheduled quickly and was treated with the utmost respect. I could not be happier with the results of my surgery, I now have 20/15 vision- it has been a miracle for my life. I have always struggled with severe nearsightedness and after this surgery my life has totally changed. I'm so grateful for the surgery and the positive experience here.
On time! Staff knowledgeable . Dr. Richheimer provider his opinion on my situation in a professional yet casual manner.
Dr. Richheimer is awesome, very professional, and compassionate. He listens to my concerns and never leaves me guessing or in the dark!
The staff was friendly, on time and knowledgeable.
We found Dr. Richheimer and his office to be friendly and efficient.
Very good and thorough checkup.
Dr. Vest is great. He explains everything about your situation. He makes you feel comfortable and at ease. I would not trust my eyes to anyone else.
Everyone I interacted with was extremely kind and took the time to explain anything I had questions about. I’m so happy THIS is where I was sent to go through a scary and difficult time. I’m looking forward to the procedure and actually seeing again. Thank you!
Dr Vest explained eye surgery procedure clearly.
Day of surgery;
Easy to find location
Friendly check in procedure
Great pre-op nurse
Anesthesiologist explained procedure clearly
Post op nurse Kind
I had a great experience at Mile High Eye Institute. Dr Richheimer is a very personable, experienced, qualified and professional surgeon. Check in through all testing with a total of 6 staff members went exceptionally well!
My experience with this practice rates an A+ all the way!
In my view, the staff obviously like their jobs and the interaction with the patients is always friendly but professional. Overall, a great experience.
I was very nervous and everyone I came into contact with, including the doctor, went out of their way to put my mind at ease. They made the experience very comfortable. Thank you, Belva
A follow-up visit. Dr Richheimer and the techs and staff are fantastic!
Always pleasant and informative
Outstanding service by all staff during my visit. Highly recommend this office!
The surgery staff as well as Dr Richheimer were all professional, efficient and put me at ease. I felt I was in competent and caring hands throughout the whole procedure.
Friendly, professional, on time. Went through procedure with everything available. Pros & cons . Dr. gave eye contact at all times, which is a wonderful asset to me.
I would highly recommend him and the Eye institute.
With kindest regards,
Dr Richheimer did lasik on my eyes this morning to zap the film and blurriness from my eyes after cataract surgery in Feb. Hes the man of many eyes!!! thank u. I am confident it will work.
Understanding, spends the time answering all questions. Customer service oriented staff.
The wait was a little long but thought it went very well
Excellent. Knowledgeable and courteous staff too.
Whole experience was very well organized. Outcome was unbelievable!
Well cared for.
Very informative and reassuring
Very reassuring and informative
Excellent, quick, caring
Dr. Vest was great to work with going over the test results and what it will be like at surgery time. I was provided with a lot of information to read up on and I’m sure I’ll have additional questions during the appointment prior to the surgery
All staff were very professional and polite and took the time to answer questions and offer detailed explanations.
Pleasant, professional group of folks.
Personable, answered all questions, thorough exam
The Doctor and his staff were excellent and I felt comfortable during pre and post op.
Dr. Vest was thorough in explaining my situation with me. Telling me the course of the disease & my options.
Thorough, friendly and comprehensive services!
Very professional, courteous and efficient.
Very kind and efficient.
Dr Zachary Vest did an amazing job on my surgery for my right eye. In two weeks I have my left eye scheduled. Hopefully, my left eye goes as well. I can see 20/20 out of my right eye. Way to go Dr.Zach!
Everyone at Mile High Institute was efficient, knowledgeable, professional and courteous. I could not have chosen a better eye institute or doctor to intrust the care of my eyes to when I chose Doctor William Richheimer and his team. A special shout out to Kyle for his care and expertise.
as usual the best service you'd expect from a FIRST RATE organization, DR. VEST is awesome .
I was taken quickly through a series of eye diagnostic stations by a professional young lady, examined given eye drops, dialated and presented to the Dr. The dr told me what to expect in a direct professional and succinct manner. He the asked me if I had any questions which I did not. His thoroughness and direct manner left me without questions. I liked him.
Excellent all the way around!
Very nice and professional staff
Had cataract surgery on my left eye and it has healed and is working really well. Vision in the new lens is brighter and clearer than the eye that was not done so will need to do the other eye sometime.
Efficient and professional
Quick, painless, pleasant and efficient staff.
They were very kind and will fix my eyes, I trust them.
Great service by all. Thanks Dr R and staff.
Very professional. No pain involved and everyone was very good. The procedure took a very short time to complete. The recovery was quick and I'm happy I had it done.
Very proffessional and efficient, pleasant and friendly staff.
Waiting periods were much better than previous appointment which took almost 2 1/2 hours.
Dr. Vest was very thorough in answering my medical and treatment questions.
Everything about my visit was professional and pleasant. I appreciate that they respect their patients’ time and are very organized.
Very friendly and helpful and fast
As always, Dr. Vest and his entire staff were generous, concerned, efficient, empathetic and organized! I'm confident that I'm in good hands!
Got my eyes zapped and we will see.
Staff n doctors were very professional n kind. Very Very thorough with the exams. Felt my care was one of the best.
very friendly and easy to talk to.
Very professional, kind and comfortable
A pleasant experience.
Dr. Richheimer was very nice, he made me feel comfortable and I have less anxiety now about having the surgery. He is very thoughtful and covered everything to my satisfaction.
As expected, efficient and friendly staff. All questions answered and concerns addressed.
Pleased with professional and friendly care I received on my visit.
Dr. Vest explained the results of my test and what future treatment may be required.
Met Dr. Vest for the first time. He was just P.B. described him. Thanks.
Dr Vest takes time to answer all questions during the visit! Friendliness of the staff too !
Dr Vest talked me through the whole procedure which was informative and comforting. I don’t have a long history with him but my surgery experience today was about a good as it could be.
Most impressed with highly professional staff with cheerful attitude.
Successful surgery!!! Nice to have meet him and appreciate his work!
It was great from beginning to end
Friendly, efficient, courteous, great service!!
Fast procedure! Great staff and thanks For everything!!
I really appreciate Dr. Vest. He actually listens and explains things. I've had other doctors dismiss issues, Dr. Vest does NOT do that.
Treat me good .nice people good and professional i will recommended
From start to finish, Dr. Richheimer and everyone associated with him have been friendly, informative, thorough and extremely competent. I have no qualms about returning for my second surgery next week.
Thoroughly satisfying! Always discharged with a plan. Caring staff. Welcoming setting.
Dr Vest is absolutely the best. If you have glaucoma issues, Dr Vest is where you should book an appt. I have many other health issues, but Dr Vest has helped me save my sight!! He is very kind, very smart and always makes me feel so confident. His office is well worth the drive!!
Dr. Vest is a miracle worker. Wonderful, professional staff.
Everyone is friendly and helpful.
Karen in pre-op was fabulous
Kind, courteous, knowledgeable staff and doctors. Very helpful.
I had issues with scheduling because of COVID and upcoming shoulder surgery. Your staff was amazing. I am sorry that I forgot name of your staff member that worked so hard to make it happen.
Dr. Vest is wonderful.
Thank you all so much
Very satisfied with Dr. Vest and the staff.
Everything went great, the entire team were helpful, happy and fun to be around.
Terrance P S.
Very efficient staff and great doctor.
Excellent service - in & out in no time - very efficient. Thanks
Professional, knowledgeable, and courteous staff. I felt I was getting very competent and comprehensive exams and treatment. I was very comfortable with Dr. Richheimer exemplary skills and leadership all through my first cataract prep and surgery.